Gas and electric

When does the rental eviction ban end? What coronavirus means for your bills and living costs

Many households have faced a drop in income because of coronavirus

By Adam Williams 25 Jun 2020, 10:43am
Why your energy bills could rise, even though the price cap is falling

The coronavirus crisis means more and more people are working from home – and using more power

By Sam Meadows 1 Apr 2020, 8:00am
More than a million outdated smart meters installed as roll-out slowed

Consumers are still being saddled with substandard meters that lose functions if they switch supplier, government figures reveal

By Sam Meadows 13 Mar 2020, 2:23am
Energy customers to be compensated for supplier switch delays

By Sam Meadows 12 Feb 2020, 11:50am
British Gas: how to make customer services listen to your complaint

By Sophie Smith 20 Jan 2020, 2:29pm
Npower: how to make customer services listen to your complaint

By Sophie Smith 20 Jan 2020, 1:56pm
Considering switching? The best energy companies you've never heard of

By Sophie Smith 2 Apr 2019, 10:53am

Why energy firms going bust leaves us all picking up the bill

By Sam Meadows 27 Mar 2019, 8:30am
Energy firms are offloading 'dumb' smart meters: make sure you don't get stuck with one

By Sam Meadows 16 Mar 2019, 9:31am
Energy bills rising? It’s not just the Big Six ripping you off

By Sam Meadows 8 Mar 2019, 3:37pm

Energy tariffs that charge switchers early exit fees double in a year

By Sam Meadows 28 Sep 2018, 7:47am
Just 300 of 20,000 switchable smart meters have been installed in the north

By Sam Meadows 21 Sep 2018, 11:46am
Energy suppliers' new trick to get you to accept a smart meter

By Sam Meadows 31 Aug 2018, 7:58am
The trouble with smart meters: the top five problems customers have

By Sam Meadows 20 Aug 2018, 10:00am

Switched supplier? Your smart meter will stay 'dumb' even if you switch back

By Sam Meadows 21 Jul 2018, 7:30am
Can you get cheaper energy bills without dual fuel?

By Adam Williams 28 May 2018, 8:00am
Energy crisis: more than half of smart meters 'go dumb' after switching

By Sam Meadows 12 May 2018, 8:30am
Npower raises prices: the best fixed-rate and variable energy deals

By Sophie Smith 11 May 2018, 10:35am
Energy firm will pay customers who use electricity at the cheapest times of the day

By Sophie Smith 27 Feb 2018, 9:30am
Smart meters: can energy suppliers (or hackers) turn off my supply remotely?

By Sam Meadows 19 Jan 2018, 11:08am
Energy price cap: why it could make your bills INCREASE

By Amelia Murray 7 Oct 2017, 8:07am
E.On launches new energy tariff with free cinema tickets – but how does it compare?

By Amelia Murray 29 Sep 2017, 3:06pm

'Energy firm said I owed nothing, then sent a £2,992 bill'

By Jessica Gorst-Williams 12 Aug 2017, 6:12am
'I'm 88 and npower wants to take me to court for money I don't owe'

By Jessica Gorst-Williams 6 Aug 2017, 6:01am

The graph that shows how the big six have raised energy prices in the past year

By Sam Brodbeck 1 Aug 2017, 10:43am
'Extra Energy set debt collectors on us for £83 we'd already paid'

By Jessica Gorst-Williams 22 Jul 2017, 6:24am
'Extra Energy owes me £1,315 because I ended up with two gas accounts'

By Jessica Gorst-Williams 8 Jul 2017, 6:34am
'I drove 180 miles to meet a British Gas engineer who never turned up'

By Jessica Gorst-Williams 24 Jun 2017, 6:11am
What is the winter fuel payment and how will it change?

By Laura Suter 18 May 2017, 10:51am
The energy price cap simply punishes smart consumers who shop around

Laura Suter 9 May 2017, 3:45pm
Energy price cap 'will hit dividends', savers are warned

By Richard Dyson 9 May 2017, 11:01am
New electricity tariff offers 80pc discount for night-time usage

By Olivia Rudgard 4 Jan 2017, 11:59am

'Does Scottish Power owe us compensation?'

By Jessica Gorst-Williams 20 Nov 2016, 6:21am
My electricity bills were grossly overstated

By Jessica Gorst-Williams 31 Jul 2016, 7:04am

Energy payments hit £400 a month

By Jessica Gorst-Williams 17 Jul 2016, 7:16am
‘Scottish Power won’t stop billing me for my deceased friend's energy bills'

By Tara Evans 13 Jul 2016, 3:17pm
Four million overcharged due to energy billing errors

By Tara Evans 8 Jun 2016, 9:41am
EDF launches cheapest fixed energy tariff at £724 – but only for two weeks

By Amelia Murray 6 May 2016, 5:22pm

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